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FAQ / Help
General Information
What is the age limitation?
You must be at least 13 years of age to purchase the products from our website.
How long does it take to process an order?
Orders are processed withing 24 hours from the date of purchase.
Are your products original?
Yes, we sell only authentic products
Is it safe to buy your products online?
We use HTTPS (with SSL/TLS protocol) that does not allow any information to be lost or stolen. This guarantees the absolute safety of your information during the purchase. All your data is encrypted, so the information you provide is securely transmitted and cannot be read by anyone.
How can I contact you?
If you have any suggestions or enquiries, we will be glad to hear them. Please use the Contact Us form to send us an e-mail, and we will respond within 24 hours. Your feedback about our products and services will be carefully reviewed by our staff in order to satisfy your needs.
Why I don't receive your e-mails?
AOL and COX users sometimes fail to receive e-mails from us. This may happen for several reasons, one of which is your e-mail provider that blocks messages from us considering them as spam. This is a big concern for us because in this case we cannot communicate with you and update you about the status of your order. For this reason, we suggest you to set your mail filters so that you would be able to accept messages from us. Should you have any further issues with non-delivery of our e-mails, please contact your mail agent for assistance.
Should I be bothered to familiarize myself with the policies of this website?
It is very important that before you submit an order you browse through the information provided on the website because once your order is confirmed you are bound by the Terms and Conditions stated on the website.

Shopping and Ordering
How do I place an order on your website?
To place an order, you should select the product you would like to purchase and click on the Buy Now button. You will be redirected to the shopping cart where you will have to confirm your order by clicking on the Secure Checkout button. This will take you to the form where you will have to fill in your billing and shipping info. After checking the accuracy of your data, continue and fill in all the required data from your credit card. Once you are done and clicked on the Pay Now button, your order will be placed in our store.
When will my order be dispatched?
If you place your order until 2 pm EST on any business day, it is usually shipped out the same day. If you place the order after 2 pm EST, we ship it the next business day. Currently we do not ship on weekends.
How can I pay for your products?
Currently, it is possible to pay with Visa card. Usually, it takes not more than 48 hours for the transactions to be processed and charged. All online payments are made on a secure checkout page to keep your data confidential and secure.
How can I cancel the order?
You can cancel your order before 2 pm EST on the day when you placed your order. Once your order is shipped, we cannot cancel it anymore. If you dispute the charge without prior contacting us, this action will be considered fraudulent and reported. All your data such as IP address, name, address, etc will be forwarded to the credit card issuing authority (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies. Credit Card Fraud is a serious crime and will not be tolerated.
Why did you decline my order?

Your order can be declined for several reasons:

  • if you requested us to cancel it
  • if this is your first order with us and it's larger than 250 USD, we will decline it to avoid fraud. After successfully receiving your first order, you will be able to purchase our products in any quantity.
  • if the ordered product is out of stock
  • if you placed two identical orders at once
  • if your shipping address is incomplete
  • if your shipping destination is out of our reach. Due to some reasons, we cannot ship to a number of counties in the Middle and Far East, Africa, South America, and CIS.

Shipping Infromation
What are your delivery terms?
We always send confirmation emails with all the delivery details for your order. Do not forget to check your Inbox. Estimated delivery time-frame on the website is based on orders placed before 2 p.m. EST, from Monday to Friday. All your orders will be dispatched as soon as is possible, within 1-3 days.
As we stock all of the products listed in our online store, our delivery times are as fast as possible. Your order will arrive within 15-30 days, depending on location ( in bigger cities it will arrive faster, in smaller cities and villages it will arrive slower). If within 30 days you will not get the parcel, contact our Customer Support.
Do you provide tracking numbers?
At the moment when the order was placed, on your e-mail will be sent the confirmation letter in which will be shown tracking numbers that are available for UPS, FEDEX.
Do you ship products to my country?
Wee ship only to the USA, Canada, some Europe countries, Australia, New Zealand and some other countries. We do not ship to some Middle and Far East countries, Africa, and CIS. For the USA, we use Fedex, UPS, and USPS.
What do I do if my order is not delivered?
We will inform you if will appear some delays in delivery. We will inform you if an order is not delivered within the stated time-frame. There is no need to cancel the charge. If you are in touch with us we can resolve any issue that you might have. We will keep you satisfied with the services we offer. If within 30 days you will not get the parcel, contact our Customer Support.
Returns and Exchanges
What is your refunds and returns policy?
You can return a product if: you received the wrong product, or you received a damaged, defective item. In this case you can return the item and receive a full cost of product, minus the shipping cost and handling prices.
To return an item you must:
1. Notify our Customer Support service by describing: - quantity you are returning; -reason for return (wrong item, damaged, or defective item), within 5 days after delivery. If an item is damaged or defective, describe it as well as list any missing items. We will contact you by e-mail and notify you of the status of your return.
2. Include the shipping invoice and the RMA number with the item you are returning. If you prefer replacement, please put a note inside your return and we will ship you the replacement. If you are asking for a refund, your refund will be processed within 7 to 14 days after we receive your return, and you will be notified via e-mail.
For returning an item you must return it with all paperwork in new and unused condition with original tags, to insure full credit. We cannot accept a return of any item with any indication that it has been used, re-cut or altered in any way. For your protection, we suggest all returns be sent by a traceable carrier. The customer pay all costs related to return shipping. Customer must inform about returns. All the customs issues in case of international shipping should be managed by the customer. Customer cannot claim the refund if your order has been shipped and is currently in transit to the final destination.